Return & Refund Policy

We want you to be completely satisfied with your purchase. Items may be returned within 7 days of delivery under the following conditions:

• Products must be unused, unworn, and in original condition
• All original tags, packaging, and accessories must be intact
• Items must be free from damage, stains, or alterations
• Proof of purchase (order receipt or invoice) must be provided

The following items cannot be returned or exchanged:

• Perishable items (food, cosmetics, skincare)
• Intimate apparel and undergarments
• Customized or personalized items
• Items marked as "Final Sale" or "Clearance"
• Digital products and gift cards

Step 1: Contact our customer service within 7 days of delivery via WhatsApp or phone to initiate your return request.

Step 2: Provide your order number, reason for return, and clear photos of the item (if applicable).

Step 3: Our team will review your request and respond within 24-48 hours.

Step 4: Once approved, we'll arrange for pickup or provide instructions for returning the item.

Step 5: After inspection, refunds will be processed within 5-7 business days.

Refunds are provided in the following ways:

• bKash: Refund to your bKash account (original payment method)
• Bank Transfer: Direct deposit to your bank account
• Store Credit: Credit for future purchases (with 10% bonus)

Shipping costs for returns are typically covered by the customer unless the item is defective or we made an error.

Exchanges are available for items of equal or higher value. If you choose a higher-priced item, you'll need to pay the difference. For lower-priced items, the difference will be refunded according to our refund policy.

Exchanges are subject to product availability and must be requested within the 7-day return window.

If you receive damaged, defective, or incorrect items:

• Contact us immediately within 48 hours of delivery
• Provide clear photos showing the issue
• We'll arrange for replacement or full refund at no additional cost
• No return shipping fees will apply for our errors